Store Return Policy
Due to the specialty nature of our items, all in-store sales are final. One Enchanted Evening does not accept returns, refunds, or exchanges for items purchased in-store. All sale dresses, shoes and accessories are final sale and are not exchangeable or refundable.
Online Return Policy
On online orders only, we do offer a three-day exchange policy for all regularly priced gowns purchased online. We will exchange your gown for an in-stock gown only. Your gown can only be exchanged once. All sale dresses, shoes and accessories are final sale and are not exchangeable or refundable.
The exchange policy for online exchanges begins the day of delivery to you. Please contact us for a return authorization number to place on the outside of the box before returning. Boxes without return authorization numbers will not be accepted. Dresses returned for an exchange must still have all original tags attached to the garment. The gown must not show signs of wear or damage in anyway. Customer pays return and exchange shipping charges.
We offer free ground shipping to the contiguous US on full-price gowns. All shipments are made during regular business days (M-F). Ground transit is five to seven business days typically. For expedited shipping service (i.e., Next Day or Two-day shipments), please contact us for the cost.
Backorders and Delivery Times
If we do not have the item you ordered in stock or we cannot deliver your merchandise to you within seven days of your wear date, your order will not be processed, and you will be notified within 24 hours of placing the order. Please allow adequate time for shipping.